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Audio: Raising the Bar: Tips to Measure and Improve the Quality for PT Practices (Recorded)
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Presenters: Linda E. Arslanian, PT, DPT, MS; Stephen Carp, PT, PhD, GCS; Mary Fran Delaune, PT, MPT


$75 Member | $120 Nonmember
No group rates are available.

0.2 CEUs (2.0 contact hours/CCUs) will be awarded upon successful completion of a multiple choice test. You must complete the online posttest with at least 70% accuracy in order to claim CEU credit.
Course Level:
Basic to Intermediate
Date Recorded: November 15, 2011
Date Published: November 23, 2011
Delivery Method:

  Audio Conference*

APTA's audio conference recordings bring the experts to you! Earn Continuing Education Units (CEUs) while listening at your own pace to recorded live audio conferences.

View Course Completion Requirements.

*This series of audio conferences also includes precourse readings.


Course Information | Objectives | Presenter Bios | CEU Information | Course Completion Requirements | Technical Requirements
Course Information

Continually improving quality (CQI) is vitally important to physical therapy practices. Not only is it directly related to patient quality of care and your practice's longevity and success, as the profession grows, CQI is key to your business' competitive edge. Join us as we explore best practices for developing effective, systematic, and ongoing CQI processes designed to help practice owners and administrators work smarter.

Explore the perspectives of various stakeholders and influencers, (e.g., owner, administrator, policy, payer, etc.), review a recent case study that illustrate how quickly (and painlessly) effective CQI pays for itself, and take away proven quality assessment and process tools that you can use right away.

Listen to a snippet of the audio from this conference.

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Upon completion of this audio conference, you will be able to:

  1. Identify external stakeholders in healthcare quality and describe their perspective or influence on practice.
  2. Describe the basic principles of continuous quality improvement.
  3. Explain the steps of the continuous quality improvement cycle for managing high quality physical therapy programs.
  4. List common barriers, pitfalls and potential solutions to outcome driven continuous quality improvement.
  5. Describe ways to engage all local stakeholders in the process.

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Presenter Bio(s)

Linda E. Arslanian, PT, DPT, MS is Director of Rehabilitation Services at Brigham & Women's Hospital (BWH) in Boston, Massachusetts, and a Clinical Assistant Professor of Physical Therapy at Massachusetts General Hospital, Institute of Health Professions (MGH/IHP). She received her certificate in Physical Therapy from Columbia University College of Physicians and Surgeons, a Master of Science in Physical Therapy from Columbia University, a Doctor of Physical Therapy from MGH/IHP and a Certificate in Executive Leadership from Harvard Business School. Her undergraduate degree, a Bachelor of Science was achieved at Springfield College. Her clinical expertise is focused in the areas of acute care and orthopedics with an emphasis in shoulder pathology and rehabilitation. She has a particular interest in continuous quality improvement; specifically the relationship between physical therapy intervention and patient outcomes in the acute-care environment.

Arslanian lectures at several universities on professional ethics, risk management and continuous quality improvement at national meetings of the American Physical Therapy Association (APTA) and many academic institutions.

An active member of APTA, Dr. Arslanian has been a delegate to the APTA House of Delegates since 1994 and served as a Chief Delegate from 1996 to 1998, and currently serves as Delegate at Large from Massachusetts. She has also served as a member of the APTA Ethics and Judicial Committee, and the Task Force on Professionalism. In April 2002, Dr. Arslanian was awarded the Trudy Lamb Award from Springfield College, Program in Physical Therapy in recognition of her outstanding contributions to the profession of physical therapy. In July 2007 she was awarded the BWH annual Ethics Award, and currently serves on the Hospital's Ethics Committee and the Chief Medical Officer's Bio-Ethics Council.

Stephen Carp, PT, PhD, GCS is currently Clinical Assistant Professor and Director of Admissions and Program Assessment for the Doctor of Physical Therapy Program at Temple University, Philadelphia PA. He teaches in the areas of Health Care Systems, Patient Education, Quality Improvement, Therapeutic Exercise, and Clinical Decision Making. His areas of research interest include: the relationship of serum pro-inflammatory cytokines to repetitive strain disorder, performance improvement, upper extremity repetitive strain injury, and peripheral neuropathy. He has coauthored a textbook on performance improvement, A Systematic Approach for Successful Management of Needlestick Pain in Pediatric Patients. Dr. Carp maintains a clinical practice at Chestnut Hill Hospital, Philadelphia, PA and Willow Grove Physical Therapy, Willow Grove, PA. Clinical practice areas of interest include acute care based neurological trauma, peripheral neuropathy, geriatrics, and critical care medicine.

Mary Fran Delaune, PT, MPT is the Director of the Practice Department for the American Physical Therapy Association. In this position, she provides consultation to other APTA departments and members, liaisons with various external organizations and contributes to policy development to advance the practice of physical therapy. Currently she acts as project manager for the revisions to the Guide to Physical Therapist Practice, the National Outcomes Database, Innovations in Physical Therapist Practice and Evidence Based Documents.

Prior to joining staff at APTA, Mary Fran spent fourteen years in direct clinic practice and practice administration. Her primary areas of clinical expertise are in orthopedics and acute care. She earned a BS degree in Health Sciences and a Master of Physical Therapy degree at the University of Sciences in Philadelphia and a Master of Public Health at the George Washington University.

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CEU Information

On successful completion of the examination, 0.2 CEUs (2.0 contact hours/CCUs) and a certificate of completion will be awarded. The American Physical Therapy Association has been approved as an Authorized Provider by the International Association for Continuing Education and Training (IACET), 1760 Old Meadow Road, Suite 500, McLean, VA 22102. Provider (#380).

Many state agencies recognize APTA as a recognized or approved provider for continuing education. The following state agencies have granted prior approval for this continuing education offering:

  • Ohio State Board of Physical Therapy: 15S0153
  • Oklahoma Board of Medical Licensure & Supervision: 2 Category B Hours
  • Texas Physical Therapy Association: 1609016TX
  • Nevada Board of Physical Therapy Examiners: 0.2 Units
  • California Physical Therapy Association: CPTA2014-2015
  • Pennsylvania: Denied

Please note: Licensees should verify with their state licensing board for acceptance of continuing education units by reviewing the relevant state practice act and/or administrative code.


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Course Completion Requirements

In order to successfully complete the course "Raising the Bar: Tips to Measure and Improve the Quality for PT Practices" you must do the following:

  • Access the course to download and read the precourse articles.
  • Listen to the recorded live audio conference and Q&A session.
  • Once you have listened to the audio conference, return to the "My Course" page in the APTA Learning Center to take the posttest and claim CEUs.
  • You must complete the online posttest with at least 70% accuracy in order to claim CEU credit.


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Technical Requirements

Computer System Requirements.

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$120.00 $75.00