Coming This Fall!
Administrative Training Series: Navigating the Patient Journey

Build the knowledge and skills needed to confidently support patients and practice operations at every step of the patient journey!

The Administrative Training Series: Navigating the Patient Journey is a comprehensive, on-demand education program designed for PT practice owners, administrative professionals, front-office staff, clinic leaders, and others supporting the operations of an outpatient physical therapy private practice.

Organized around the patient journey, the series features short, practical videos divided into three phases: Pre-Arrival, Treatment In-Clinic, and Post-Care. From first contact through completion of care and ongoing engagement, participants will explore the essential administrative, financial, customer-service, billing, and revenue-cycle functions that contribute to a successful practice and a positive patient experience.

With each video under 25 minutes and knowledge checks to reinforce learning, the series is a valuable resource for onboarding new staff, cross-training team members, refreshing essential skills, and strengthening practice operations.

Two Ways to Access the Series

1) Individual Learning | Earn CEU Credit

Individuals can purchase each phase separately or save by purchasing the complete three-phase bundle directly through the APTA Private Practice Learning Center.

•  Earn CEU credit upon successful completion of each of the three phases: Pre-Arrival, Treatment In-Clinic, and Post-Care.
•  Purchases are nontransferable, and CEU credit is awarded only to the individual purchaser.

2) Corporate Training Package | Train Your Entire Team

Looking for a comprehensive training solution for your front desk staff and other administrative team members? The Corporate Training Package provides practices with access to the complete three-phase series, along with tools to support staff development and evaluate learning.

The package includes:

•  Training Videos: All videos from all three phases, delivered in a Dropbox folder for internal staff training.
• Presentation Materials & Additional Resources: PDF copies of the presentations accompanying each training video as well as, supplemental handouts and worksheets for staff reference and continued learning.
•  Knowledge Assessments: An internal exam and answer key for each phase to assess staff knowledge, reinforce learning, and support staff performance evaluations.
•  Certificate of Completion: A customizable certificate of completion to recognize staff who successfully complete the training.

The Corporate Training Package is available to all outpatient physical therapy practices seeking to train and develop their administrative teams, with special pricing for APTA Private Practice members.

Please note: The Corporate Training Package does not award CEU credit. Individuals seeking CEU credit must purchase the series directly through the Learning Center.

Coming Fall 2026! Stay tuned for registration details and learn how this new series can support your professional development and your entire practice team.