APTA and VA - External Provider Scheduling (EPS) Webinar
Includes a Live Web Event on 05/14/2026 at 1:00 PM (EDT)
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Register
- PT Member - Free!
- PTA Member - Free!
- Student - Free!
- Post-Professional Student - Free!
- APTA Staff - Free!
Join us for an informative session on External Provider Scheduling (EPS), a transformative, software-driven platform that directly connects VA Medical Centers (VAMCs) with community providers through real-time access to their scheduling systems.
During this webinar, participants will gain insight into how EPS enables VA schedulers to book appointments at the time of a veteran’s initial contact, incorporating the veteran’s preferences for appointment time, provider type, and geographic location. What once took an average of 28 days can now be completed in minutes, dramatically improving access to care and enhancing veteran satisfaction.
The session will also explore how EPS integrates authorization at the time of scheduling, ensuring community providers receive immediate confirmation of reimbursement. Additionally, attendees will learn how this EHR-agnostic platform seamlessly connects with more than 150 scheduling systems, reducing administrative burden and strengthening coordination between the VA and community partners.
Key Features
Date: Thursday, May 14
Time: 1:00–2:00 p.m. ET
Format: Live webinar
Cost: Free to members
CEUs: 0.0 (1 contact hour)
Andrew Contreras, PT, DPT
Vice President, Strategic Affairs, Board-Certified Clinical Specialist in Sports Physical Therapy
American Physical Therapy Association
Dr. Drew Contreras received his Master of Physical Therapy from Gannon University and his Doctor of Physical Therapy from the University of North Carolina at Chapel Hill. Drew served in a number of clinical settings and operational units throughout his 20+ year military PT career before his retirement, including the first-ever full-time physical therapist at the White House for the Obama administration and returning for the Biden administration. Currently, he serves on the senior leadership team of the American Physical Therapy Association as the Vice President of Strategic Affairs. There, he works to enhance the physical therapy profession's service and scope of practice and establish alliances and partnerships to advance the profession.
Howard L. Manuel, J.D.
Deputy Senior Advisor
U.S. Department of Veterans Affairs – Office of the Secretary
In his capacity as Deputy Senior Advisor, Howard plays a pivotal role in shaping the future of veteran care and support. He provides invaluable counsel to the Secretary and senior leadership, guiding them through a complex landscape of policy and strategic initiatives. With a focus on implementing the Administration's key priorities, Howard is dedicated to driving transformative changes in Community Care and Direct Care, advancing ambitious suicide prevention strategies, tackling the urgent issue of veteran homelessness, and spearheading the modernization of VA Police operations. His efforts aim to create a more supportive, effective, and responsive environment for our Nation’s Veterans.
Richard Marble
Solution Train Engineer
U.S. Department of Veterans Affairs
Richard (Rick) Marble is a transformational leader at the U.S. Department of Veterans Affairs (VA) with expertise in large-scale digital transformation, systems integration, and agile program management. Leveraging advanced skills in enterprise modernization, lean governance, and data-driven strategy, Rick has engineered national innovations that have dramatically improved health care access for Veterans.
As Solution Train Engineer and Business Owner for External Provider Scheduling (EPS) within the Office of Integrated Veteran Care, Rick leads national collaboration between VA and community health care systems, uniting thousands of providers under a shared mission of Veteran-centered access and seamless scheduling.
A retired U.S. Air Force Veteran with 26 years of service, Rick brings servant leadership, discipline, and mission focus to every initiative. He is a certified SAFe Release Train Engineer, Product Owner/Product Manager, and Scrum Master, and holds a Bachelor of Science in Information Technology Management from Trident University.
Course Instructions
- Click on the Contents tab to watch the course recording.
- Click the Take Quiz button to complete the assessment. Learners will have 3 attempts to pass and must answer at least 70% of questions correctly.
- Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
- Click the View/Print Your Certificate button under the Certificate listing. You can view/print your certificate at any time by visiting the APTA Learning Center and clicking the CEU Certificate/Transcript link on the left-hand side of the page.
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