APTA Learning Center

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DEI: Entry to Exit Experiences for People with Disabilities

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    • Non-Member - $200
    • PT Member - $99
    • PTA Member - $99
    • Student - $25
    • Post-Professional Student - $50

The process for ensuring that the needs of customers and clients with disabilities are met begins before they make their first contact with your organization – and carries through until they leave.  From how to create awareness of your organization, to how people with disabilities get there, to how accessibility is ensured at every step of the way, takes not just great planning, but sustained effort.  This course will share the tips and tricks used by some Federal agencies that serve millions of people with disabilities annual to ensure that experiences are accessible from entry to exit for a wide range of disabilities.    

Learning Objectives

1. Identify the components of an "entry to exit" experience

2. Understand the barriers to look for based on different disabilities

3. Learn tools and resources for barrier mitigation

Jeremy Buzzell

Branch Manager, National Park Service

Jeremy Buzzell has been working in the disability field for more than two decades.  He began his career as a special education teacher and disability program coordinator for schools and non-profits, then entered Federal service as a Presidential Management Fellow with the Office of Special Education and Rehabilitative Services at the U.S. Department of Education.   Jeremy spent eight years at the U.S. Department of Education working on programs to support education, employment, and community living for individuals with disabilities.  He also was honored to spend a year-and-a-half working on disability legislation for the late Senator Edward Kennedy.  Jeremy then moved to the Transportation Security Administration as the manager of Disability Policy and Outreach responsible for ensuring that airport security was accessible to travelers with disabilities.  He worked for the Chief of Support Operations at the Library of Congress prior to joining the National Park Service to oversee its accessibility efforts in 2014.

Course Instructions

  1. Click on the Contents tab to watch the course recording.
  2. Click the Take Quiz button to complete the assessment. Learners will have 3 attempts to pass and must answer at least 70% of questions correctly.
  3. Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
  4. Click the View/Print Your Certificate button under the Certificate listing. You can view/print your certificate at any time by visiting the APTA Learning Center and clicking the CEU Certificate/Transcript link on the left-hand side of the page. 

Need Assistance?

For assistance logging in, accessing activities, claiming credit, or for other questions or concerns, please e-mail learningcenter@apta.org. 


Open to view video.
Open to view video.
11 Questions  |  3 attempts  |  7/11 points to pass
11 Questions  |  3 attempts  |  7/11 points to pass Please complete the post-course assessment with a score of 70% or better. You have 3 attempts to obtain a passing score.
12 Questions
12 Questions Your comments are important to us! Submit your feedback about the course through this evaluation.
CEU Certificate
Up to 0.20 contact hours available  |  Certificate available
Up to 0.20 contact hours available  |  Certificate available Download and save certificate for future use.