This course was recorded on September 26, 2019 | Free to APTA Private Practice Members!
This 5-part video series will help you take your KPI management to the next level. The series discusses how to define which KPIs to measure, how to connect your KPIs to your budget process and financial analysis, and how to engage and communicate with your staff about these measures.
Module 1 - Setting the Stage: KPI's for Operational and Financial Excellence - How do you define success? When was the last time you analyzed your practice's data, and how many times have you taken intentional action based on those KPIs? This video will help you determine success for your company based on your mission and values, select appropriate KPIs to measure, and then implement a budget strategy connected to those measures.
Module 2 – Using KPIs: New Patient Data and ROI of New Patient Initiatives - This module will describe the importance of tracking new patient data and provide strategies to measure return on investment of new patient initiatives. The speakers will discuss setting budget goals and tracking new patients, tracking referral sources, methods for calculating ROI, and the role of the front office in managing referrals.
Module 3 – Using KPIs: Visit Analysis and Initiatives to Improve - This module will discuss the most common metrics to measure related to visit analysis, new patient trends, and clinical productivity.
Module 4 – Using KPIs: Using Procedures to Generate Revenue - In this module, the speakers discuss how to track procedures related to revenue, analyze differences between practices, understand your payor mix and reimbursement model, and educate your staff.
Module 5 – Bringing it all together – KPI Case Studies and Next Steps - This module will use case studies as a tool to help you implement KPIs in your practice.
**Please note: the spreadsheet referred to this video series can be downloaded from the Resource section.
Course Instructions
- Click on the Contents tab to watch the course recordings.
- Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
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Ops 201 Module 1 - Setting the Stage: KPIs for Operational and Financial Excellence
Open to view video.
Open to view video.
How do you define success? When was the last time you analyzed your practice's data, and how many times have you taken intentional action based on those KPIs? This video will help you determine success for your company based on your mission and values, select appropriate KPIs to measure, and then implement a budget strategy connected to those measures.
Learning Objectives:
1) Recognize the value of key performance indicators (KPI's) directly related to successfully managing a physical therapy practice.
2) Present one method for budgeting to project and evaluate clinic performance.
3) Develop and use KPI metrics to drive initiatives and decision-making throughout your practice.
**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section of this module.
Ops 201 Module 2 – Using KPIs: New Patient Data and ROI of New Patient Initiatives
Open to view video.
Open to view video.
This module will describe the importance of tracking new patient data and provide strategies to measure return on investment of new patient initiatives. The speakers will discuss setting budget goals and tracking new patients, tracking referral sources, methods for calculating ROI, and the role of the front office in managing referrals.
Learning Objectives:
1) Recognize the value of tracking new patients as a key performance indicator (KPI)
2) Evaluate new patient data trends to select and implement appropriate initiatives
3) Evaluate customer acquisition cost and return on investment for new patient initiatives to maximize investment
**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section of any module.
Ops 201 Module 3 - Using KPIs: Visit Analysis and Initiatives to Improve
Open to view video.
Open to view video.
This module will discuss the most common metrics to measure related to visit analysis, new patient trends, and clinical productivity.
Learning Objectives:
1) Recognize the value of key performance indicators (KPIs) directly related to successfully managing a physical therapy practice
2) Use KPI metrics to drive initiatives and decision-making throughout your practice
3) Understand interrelationships of key performance indicators
4) Identify opportunities for improvement
5) Create an action plan for initiatives with measures of success
**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section of any module.
Ops 201 Module 4 – Using KPIs: Using Procedures to Generate Revenue
Open to view video.
Open to view video.
In this module, the speakers discuss how to track procedures related to revenue, analyze differences between practices, understand your payor mix and reimbursement model, and educate your staff.
Learning Objectives:
1) Recognize the value of KPIs directly related to successfully managing a physical therapy practice
2) Use KPI metrics to drive initiatives and decision-making throughout your practice
3) Identify procedural differences affecting KPIs
4) Identify opportunities for improvement
5) Create an action plan for initiatives with measures of success
**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section of any module.
Ops 201 Module 5 - Bringing it all together – KPI Case Studies and Next Steps
Open to view video.
Open to view video.
This module will use case studies as a tool to help you implement KPIs in your practice.
Learning Objectives:
1) Use case examples to illustrate the use of KPIs to improve performance
2) Present concepts of data reporting timeframes
3) Introduce KPI improvement calculator to be used
4) Methods of coaching for improvement
**Please note: the spreadsheet referred to this video series can be downloaded from the handouts section of any module.
15 Questions
Please respond to the questions below. Thank you.
