PRIVATE PRACTICE – Want Engaged Employees? Measure Their Experience!
Includes a Live Web Event on 02/25/2025 at 7:00 PM (EST)
-
Register
- Prices available after logging in
This course is scheduled for February 25, 2024.
Course level: Beginner
For most of our businesses, the demand for our services outweighs our capacity and the biggest limitation is staffing. We need to recruit and retain top-notch people to meet the needs of our communities and grow our organizations. In this session, we will walk through a overview of typical current ways in which we measure overall business health and the missed opportunity of not including people metrics in our dashboards. We will outline some of the more common employee experience measures you might track and how. This includes some "standard" measures like eNPS and turnover rate, as well as more seemingly subjective measures like happiness and joy in work. Participants will be inspired to consider the value and impact of measuring their employee experience and leave with an understanding of simple and more complicated ways in which to do so.
Upon completion of this webinar, participants should be able to:
- Understand the importance of measuring the employee experience.
- Identify at least one way in which you can measure employee experience.
- Be inspired to measure your employee experience in some way and commit to the next steps.
Lori Dillon, MPA
Chief People Officer
Therapeutic Associates Inc
Lori joined the Therapeutic Associates Physical Therapy team in 2006 after starting her career in non-profit arts administration and as a professional performer. She is currently Therapeutic Associates’ Chief People Officer, collaborating with teammates in HR, Talent Acquisition, Learning and Development, and People Analytics to ensure that the experience of the people of the organization thrives alongside the financial, operational and customer experience aspects of overall organizational health. In addition to tracking more "traditional" data points to measure this experience over time, Lori and her team led Therapeutic Associates through a year-long, research-supported journey to formally measure "joy in work" starting in 2023. In 2012, Lori completed her Masters in Public Administration from the University of Washington. In her free time, she enjoys reading and cooking, hanging out with her husband, family and friends, patronizing the arts, and cheering for her beloved Green Bay Packers.
Chris Hoekstra, PT, DPT, PhD
Chief Clinical Transformation Officer
Therapeutic Associates Inc.
Dr. Hoekstra is an executive, practitioner, educator, researcher, and data analyst with deep expertise in organizational behavior and technology adoption. He currently serves as the Chief Clinical Transformation Officer for Therapeutic Associates and an Adjunct Assistant Professor in the Department of Medical Informatics and Clinical Epidemiology at the Oregon Health & Science University School of Medicine. He participated in the PT Outcomes Registry as an inaugural Scientific Advisory Panel member. He has published in the areas of outcomes improvement, measure psychometrics, and technology adoption to improve clinical outcomes. Chris teaches courses in PT and medical professional and post-professional programs, including organizational behavior, qualitative research methods, and business administration. In addition to his clinical, research, and teaching responsibilities, he consults with physical therapy and medical practices related to EHR optimization and implementation, business intelligence and data analytics, and leadership development.
Disclosure(s): No financial relationships to disclose
Course Instructions
- Click on the Contents tab to watch the course recording.
- Click the Take Quiz button to complete the assessment. Learners will have 3 attempts to pass and must answer at least 70% of questions correctly.
- Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
- Click the View/Print Your Certificate button under the Certificate listing. You can view/print your certificate at any time by visiting the APTA Learning Center and clicking the CEU Certificate/Transcript link on the left-hand side of the page.
Need Assistance?
For assistance logging in, accessing activities, claiming credit, or for other questions or concerns, please e-mail learningcenter@apta.org.
Key:
Complete
Next
Failed
Available
Locked