APTA Learning Center

Your Access to Trusted Continuing Education

VETERANS ADMINISTRATION - ImPACT of PT: Maximizing the Patient Experience in the Primary Care Setting

  • Register
    • Non-Member - $25
    • PT Member - Free!
    • PTA Member - Free!
    • Student - Free!
    • Post-Professional Student - Free!
    • APTA Staff - Free!

    Continue

This course equips physical therapist professionals with communication skills and practical strategies to improve every stage of the patient experience, from the first impression to post-visit follow-up. Learn how to create a more welcoming environment, respond effectively to barriers, and recognize how your own well-being influences patient care. Ideal for any setting, this course helps you enhance patient satisfaction, trust, and outcomes with tools you can put into practice right away.

Learning Objectives

  1. Understand the process and role of PT in Primary Care
  2. Understand how PT in Primary Care benefits the patient
  3. Define and improve the patient experience in Primary Care
  4. Identify positive and negative influences that impact the patient experience

Jennifer E. Brackett

Jennifer E. Brackett

DPT

Minneapolis VAMC

Jennifer E. Brackett, DPT: Doctor of physical therapy working in a direct access, primary care setting at the Minneapolis VA Medical Center.  Areas of interest include primary care, orthopedics, manual therapy, falls/mobility screening. 

Samuel A. Metras

Samuel A. Metras

DPT

Samuel A. Metras, DPT: Doctor of physical therapy working in a direct access, primary care setting of the Minneapolis VA Medical Center.  Areas of interest include direct access, primary care, vestibular/dizziness screening, medical screening, manual therapy, and first line provision of physical therapy services. 

Course Instructions

  1. Click on the Contents tab to watch the course recording.
  2. Click the Take Quiz button to complete the assessment. Learners will have 3 attempts to pass and must answer at least 70% of questions correctly.
  3. Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
  4. Click the View/Print Your Certificate button under the Certificate listing. You can view/print your certificate at any time by visiting the APTA Learning Center and clicking the CEU Certificate/Transcript link on the left-hand side of the page. 

Need Assistance?

For assistance logging in, accessing activities, claiming credit, or for other questions or concerns, please e-mail learningcenter@apta.org. 

Key:

Complete
Failed
Available
Locked
Webinar
Recorded 09/27/2023  |  53 minutes
Recorded 09/27/2023  |  53 minutes
You must register to access.
Assessment
15 Questions  |  3 attempts  |  16/22 points to pass
15 Questions  |  3 attempts  |  16/22 points to pass Please complete the post-course assessment with a sore of 70% or better. You have three attempts to obtain a passing score.
You must register to access.
Evaluation
12 Questions
12 Questions Your comments are important to us! Submit your feedback about the course through this evaluation.
You must register to access.
CEU Certificate
Up to 0.10 contact hours available  |  Certificate available
Up to 0.10 contact hours available  |  Certificate available Download and save certificate for future use.
You must register to access.