PRIVATE PRACTICE - AC24 - Want more JOY in work? Measure it! Track it!, Improve it!
As physical therapy businesses, we are faced with the reality of continuously tightening margins. Our payment landscape is challenging and our labor and fixed costs keep going up. For these reasons and more, we often focus on the measures that we can control and that help us keep our doors open - largely financial, operational, and patient experience metrics. In light of our current labor market, the continued shortage of PTs in our workforce, and what we know see, and feel as the result of burnout in our profession, we need to look at more than our operational financial and patient quality measures in order to sustain. We must find ways to measure, track, analyze, and improve the experience of our employees. While measuring something as mushy as joy in work can seem idealistic at best and unreliable at worst, there are validated ways to do it, with potentially positive results to gain. If you want to explore how to retain and engage your employees in a meaningful and sustainable way, measuring joy in work may be an answer.
Upon completion of this course, you will be able to:
1. Understand the importance of measuring your employee experience.
2. Identify and implement at least one way in which you can measure employee experience.
3. Recognize and describe the meaning and methodology behind measuring joy in work.
4. Inspired to measure your employee experience in some way.
Lori Dillon, MPA
Chief People Officer
Therapeutic Associates Inc
Lori joined the Therapeutic Associates Physical Therapy team in 2006 after starting her career in non-profit arts administration and as a professional performer. She is currently Therapeutic Associates’ Chief People Officer, collaborating with teammates in HR, Talent Acquisition, Learning and Development, and People Analytics to ensure that the experience of the people of the organization thrives alongside the financial, operational and customer experience aspects of overall organizational health. In addition to tracking more "traditional" data points to measure this experience over time, Lori and her team led Therapeutic Associates through a year-long, research-supported journey to formally measure "joy in work" starting in 2023. In 2012, Lori completed her Masters in Public Administration from the University of Washington. In her free time, she enjoys reading and cooking, hanging out with her husband, family and friends, patronizing the arts, and cheering for her beloved Green Bay Packers.
Chris Hoekstra, PT, DPT, PhD
Chief Clinical Transformation Officer
Therapeutic Associates Inc.
Dr. Hoekstra is an executive, practitioner, educator, researcher, and data analyst with deep expertise in organizational behavior and technology adoption. He currently serves as the Chief Clinical Transformation Officer for Therapeutic Associates and an Adjunct Assistant Professor in the Department of Medical Informatics and Clinical Epidemiology at the Oregon Health & Science University School of Medicine. He participated in the PT Outcomes Registry as an inaugural Scientific Advisory Panel member. He has published in the areas of outcomes improvement, measure psychometrics, and technology adoption to improve clinical outcomes. Chris teaches courses in PT and medical professional and post-professional programs, including organizational behavior, qualitative research methods, and business administration. In addition to his clinical, research, and teaching responsibilities, he consults with physical therapy and medical practices related to EHR optimization and implementation, business intelligence and data analytics, and leadership development.
Disclosure(s): No financial relationships to disclose
Course Instructions
- Click on the Contents tab to watch the course recording.
- Click the Take Quiz button to complete the assessment. Learners will have 3 attempts to pass and must answer at least 70% of questions correctly.
- Click Fill Out Survey under the Evaluation listing to provide valuable course feedback. Scroll down on all questions as there may be answer options that expand past the size of the window.
- Click the View/Print Your Certificate button under the Certificate listing. You can view/print your certificate at any time by visiting the APTA Learning Center and clicking the CEU Certificate/Transcript link on the left-hand side of the page.
Need Assistance?
For assistance logging in, accessing activities, claiming credit, or for other questions or concerns, please e-mail learningcenter@apta.org.
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