This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate

This course introduces the principles and practical application of Key Performance Indicators (KPIs) in the business of physical therapy practice management.  Participants will learn how to identify meaningful metrics that reflect organizational health, operational efficiency, and patient outcomes. Participants will learn the value
of benchmarking, disciplined scorecard review, and structured team discussions. The course concludes with practical strategies for implementation of a data informed continuous quality improvement system for patient care, staff engagement, and organizational performance. 

After attending this session, participants will be able to:

1. Interpret and communicate the story behind key performance indicators (KPIs)
2. Identify performance improvement opportunities by analyzing KPI data and comparing results to relevant benchmarking standards.
3. Develop a structured approach for scorecard review and team discussions that supports data-informed decision making and continuous quality improvement within a physical therapy practice.

This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate

This course introduces physical therapy practice owners and clinical leaders to the Operating Systems and demonstrates how structured business management directly supports high‑quality physical therapy care. Using real-world examples from outpatient PT practices, the course connects Operating System principles to the daily operational and clinical challenges faced in physical therapy settings.

After attending this session, participants will be able to:

1. Identify opportunities to standardize clinical and administrative processes and implement structured problem‑solving methods to support sustainable growth and consistent patient care delivery.
2. Evaluate how applying an integrated business operating framework can enhance long‑term sustainability, leadership effectiveness, and overall performance in a physical therapy practice while supporting consistent, high‑quality patient care
3. Analyze key performance indicators and apply accountability structures to monitor operational performance, support data-informed decision-making, and improve execution within a physical therapy practice.

This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate

This leadership peer group course equips physical therapy practice owners to do the real work of a CEO: intentionally building culture, developing people, and constructing high-performing teams that drive sustainable growth. Designed specifically for outpatient PT business environments, the content directly addresses challenges unique to physical therapy practices — clinician-to-owner transitions, productivity pressures, reimbursement constraints, staff retention, and scaling multi-provider teams without losing culture. 

Participants will learn how to operationalize core values inside a clinical setting, implement structured leadership development pathways for clinicians and administrative staff, and design accountability systems that align patient care quality with financial performance. Through case studies, peer discussion, and practical frameworks, owners will gain tools to strengthen team communication, clarify roles, increase engagement, and reduce owner dependency in day-to-day operations. 

By the end of the course, participants will improve their ability to lead beyond clinical expertise, build leadership capacity within their practice, and create scalable systems that enhance both patient outcomes and business performance. The result is a stronger organization where culture supports clinical excellence and business sustainability.

After attending this session, participants will be able to:

1. Identify key culture drivers within a physical therapy practice and evaluate how they influence team performance, retention, and patient outcomes.
2. Outline a structured leadership development pathway for clinicians and administrative staff that supports practice growth and reduces owner dependency.
3. Design accountability systems and organizational structures that align clinical quality, team performance, and financial sustainability within an outpatient PT practice.

This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate

During this session, participants will explore why it is critical to lean into difficult conversations as a leader and will leave with practical approaches for navigating difficult conversations while maintaining solid relationships. Throughout the session, participants will interact with and learn from eachother, and practice and reflect on the tools presented in real-time. Desired outcomes by the end of the session include renewed or increased confidence in approaching difficult conversations with others, and an appreciation for the collective experience, wisdom and mentorship within the room.

After attending this session, participants will be able to:

1. Identify common characteristics of difficult conversations and common conditions of successful management of difficult conversations.
2. Describe four tools to support navigation of difficult conversations.
3. Appreciation for each other as peer coaches, learning from past experiences with difficult conversations and applying some of that learning to current circumstances.
4. Ability to share at least one tip with a trusted teammate who you want to mentor in navigating difficult conversations.

This session was presented in person at the Peer2Peer NetWorking Summit on April 30, 2026, in Alexandria, VA.

.02 CEUs/ 2.0 Contact Hours
Course level: Intermediate/Advanced

Tracking metrics is no longer optional in 2026.  But measurement alone does not build a valuable PT practice. Many owners generate reports and review dashboards yet fail to convert data into disciplined execution. The primary barrier is not knowledge. It is execution. Without strategic action, even the best numbers sit idle while practice value stalls.

This session closes the gap between tracking and follow-through. Participants will learn how to identify the KPIs that directly influence profitability, risk profile, scalability, and buyer perception. More importantly, they will gain a practical framework for using data to drive strategic decisions to not only increase short-term efficiency and profitability, but also maximize EBITDA and long-term practice valuation.
A practice that monitors metrics remains status quo. A practice that uses data to drive decision-making will thrive amid professional challenges.  Attendees will leave with clear priorities, decision filters, and accountability strategies to transform data into measurable growth and a stronger, more valuable business.

After attending this session, participants will be able to:

1. Explain the connection between key performance indicators (KPIs), quality care, patient engagement, and team performance. 
2. Identify essential operational and financial KPIs that drive profitability and long-term value in a practice. 
3. Evaluate when and how to use benchmarking effectively without overcomplicating performance tracking. 
4. Apply data-driven strategies, including ROI analysis and execution planning, to coach teams and implement measurable improvements.